Note: Customer satisfaction is very important to us. If you are satisfied with the items you ordered,Please leave all five stars good feedback,Thank you very much.
If you are not satisfied with the items you ordered,Please contact us before leaving neutral or negative feedback(email,message,TradeManager). We can work together to resolve any question. Thank you for kindness.
About shipping
1. We will according to your country to choose the appropriate transportation company, such as the China post, Swiss post, Netherlands post. We may send in some countries more quickly to your country's air transport, such as Spain, Australia, Singapore. Make sure that you can quickly received your order.
2. Package ship as soon as possible after your payment, Post air mail will take around 15-45days,(ePacket 10-25 days), some coutry such as Brazil will takes 20-60 days.
3.If you need the products urgently, please choose DHL/FedEx/UPS/EMS, usually takes 7-10days,EMS need to take 7-15 days.
4. Generally, Most orders are processed within 5-7 business day. But delay delivery would happen as our storage change every moment.
5.International transportation is need a long time, please be patient, we will be closed to care the latest dynamic information, the parcel may be accidental damage, including flattening, and even lost, please understand! If you didn't receive your package,or the parcel is damaged,or have the defective products, please provide us some pictures as evidence, if the fact is true, we will resend a new product to you.Any requirements please tell us before the parcel sending, because once parcel sending, we can't change anything!
Payment:
* We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
* Payment must be made within 3 days of order.
* If you can't checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
Warranty and Guarantee:
* If you are not satisfied with our item, please contract us in 14 days .We will offer you a replacement or money back.
* If you have found something defect with our item. Please send it back for free repair or offer a refund.
* If you have found the defects after 3 months, you can also return it to exchange a new one. But you have to pay the extra shipping fee.
International Buyers Please Note:
* Import duties, taxes and charges are not included in the itemprice or shipping charges. These charges are the buyer responsibility.
* Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.
Customer Service:
* Please feel free to contact us if you have any question. We are happy to answer all your questions.
* E-mail will be answered, Due to time zone difference, please allow 24-48 hours to get yours mail replied.(During holidays and bank holidays are an exception)Thank you very much!
