1)We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment
processor ESCROW.
2)Payment should be made within 7 days of order.
3)If you need to buy more goods, but the price is not very cheap, please contact us!
1. We send out packages timely after payment pass aliexpress security check , if there is exceptional situation we will inform you immediately .
2. We choose the best shipping method to your contury , depends on the condition of transport .
3. If you not receive package after 30 days sent out , please contact us , if has shipping problem , we will let you know as soon as possible .
4. Package return because of shipping problem , we can resend and refund .
5. Estimated shipping time for different shipping methods : A: epacket is good for most customers as no customs duty (Note:Not all the customers) (with 10-20 days delivery time for Europe countries) .
B: DHL and EMS is fast (7-20 days delivery time) , but it may cause custom duty .
It`s the responsibility of the buyer , we couldn`t accept like that case .
If your address is remote area affirmed by DHL , you need pay remote fee $30 .
About the delivery
1. As Every parcel needs to be Declared , we will try your best to avoid high customs Tax for buyer .
A : As for HongKong Post Air Mail , It is about 27-35 USD , to be declared usually .
B : As for epacket and EMS , It is about 30-35 USD to be declared .
C : If you don`t agree with the advice , please tell us before shipment .
2. According to Aliexpress Rule , customs clearance is buyer`s Duty . As seller , we are not responsible for any charge caused by import Tax or VAT . Kindly Notice , we don`t accept a parcel being returned becaused of customs issue .
Otherwise , The buyer needs to pay us the shipping cost (sending and return shipping cost) , and import Tax from chinese .
3. Please OPEN THE PARCEL in the post office or in the presence of the carrier .
A : If the package is damaged or product lost/replaced , refuse to sign and ask the shipping company to offer official document .
B : If the parcel is signed and without official document , the seller has right not to refund for parcel problem .
4. Please offer us the right address and PNONE NUMBER in order that buyer can get the package in time , if the buyer give us wrong address causing the package being returned , and the buyer needs to pay the shipping cost .
After sales
1. You can return product without reason in 7 days after packag received .
2. We provide 3 monts after sale nozzle and 1 year 3d pen warranty .
3. Please contact us if product has problem in 7 days after you received package .
4. Return shipping fee depends order\' s physical truth .
1) Your satisfaction is our goal, the feedback is very important to us and our service. Please kindly leave positive feedback with five stars to us once you are satisfied with our items, appreciated.
2) If there is anything that you are not satisfied with, please do not hesitate to contact with us rather than leave a negative feedback. A negative or neutral feedback will not solve the problem, but we do.
3) All e-mails will be replied within 1 business day. If you do not receive our reply, please kindly resend your e-mail and we will reply to you as soon as possible. It is impossible to address issues if we do not know about them!
4) 100% satisfaction is our target , if you are not satisfied with your purchase experience , please tell us , we will try our best let you have an excellent experience .
5) We welcome our buyer tell us our store`s problem , including product description , communication , shipping speed as so on .
6) We can give reasonable discount for next order , product description , communication , and shipping .
