We can't guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your products is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes of importation into your country. These additional fees may be collected at time of delivery. We will not re fund shipping charges for refused shipments.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Sizing or fit issues:
As all of our clothes are hand-sewn and customer tailored, the finished gown may vary by approximately+_1 inch in the specified measurements.
To ensure that your clothes will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have any questions, you can contact us directly.
Color Mismatch:
Differences in color may be caused by some other resons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item reveived is wrong color, please contact us to see if a return or refund is possible.
Feedback:
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
