Any product can’t meet 100% of customers, We can only make 98% customer satisfaction and support .Our product have guaranteed and warranty,Any customer not satisfied ,We will solve and improve .This process of growth is needed . You contact customer service . Please believe our customer service staff loyalty and handle ability. Do not easily give a negative evaluation and bad feedback stars . Because the evaluation is unable to change ,feedback can’t change, We need to communicate and understand each other. Money is not important, the credibility is important. We are honest seller .All of our Tablet have guaranteed and warranty ,we can help you solve all the problem, make you satisfied. Thanks!:)