Dear friends, welcome to our shop.
leave message in following condition: want custom made size and color; tell us the exact date you need the dress; have other demands in dress details
Please read my shop policy here before you place your order
~~~ FAQ ~~~
17 most popular questions and 17 answers that are good to know for a smooth and more convenient experience.
Question 1:
What is your preferred contact method?
Answer 1:
I STRONGLY RECOMMEND you contact me via Message System.
So we can keep all of our conversation in one place and avoid any misunderstanding or mistake.
Also I could respond you faster via message system.
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Question 2:
How long time would it take to finish my dress?
Answer 2:
***IMPORTANT NOTE***
So my production time gets 1-2 weeks longer than regular on this period.
But please contact me first before you place your order and let me know your Wedding/Event date and let's talk:
- To confirm there is enough time to finish your order on time for your Wedding/Event?
- If Rush Service required or not to finish your order on time for your Wedding/Event?
- Which time is good to place your order to be on time for your Wedding/Event?
I will advice you the most convenient way to avoid any stress :)
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Question 3:
Can I get my order in a shorter time then regular?
Answer 3:
Yes you can. But please contact me first for availability .............................................................................
Question 4:
Can I get my dress in a different color then showed in your/my pictures?
Answer 4:
Yes of course.
Usually, the lace materials of my wedding dresses are available in ivory or white color.
But I can use another color underlay from my large color selection.
Please contact me for my color books
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Question 5:
Your dresses are so beautiful but I want to make some changes on my dress. Is it possible?
Answer 5:
Yes I can customize my dresses according to your needs and make them unique only for you.
Please contact me first about your custom requests , if any.
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Question 6:
Can I send you a picture of my dream dress and can you make it for me?
Answer 6:
Yes you can send me your own pictures too. After I check them I will tell you my comments.
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Question 7:
Where do you ship?
Answer 7:
I ship my dresses Worldwide.
DHL, UPS, USPS, FedEx, TNT are the methods what I ship my dresses with a Tracking number.
You will have very fast and safe experience.
If your location is USA, UK, Canada or Australia, then it usually takes 3-7 days.
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Question 8:
Can I track online where is my package?
Answer 8:
Yes you can.
I will provide you an online tracking number for your package.
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Question 9:
What if I don't like the style on me when I receive my dress or the style of my dress doesn't suit my body type?
Can I return my dress?
Answer 9:
I can't accept a return or refund if the reason is you didn't like the style on you.
Please understand.
If you are not sure about which style is better for your body type then I recommend you to visit a local bridal salon and try on similar style dresses.
This would help you to make your final decision.
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Question 10:
Will my dress fit me well?
Should I plan for minor alterations?
Answer 10:
I will strictly follow your measurements you sent me.
If they are taken correctly by a PROFESSIONAL tailor and according to my instructions then your dress will fit you well.
But due to nature of custom orders, when you receive your dress you may need minor alterations. I suggest you to plan for minor alterations with help of a local tailor. I will also leave some room inside.
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Question 11:
What If I had an issue with my dress? What should I do?
Answer 11:
When you will receive your dress, if something makes you unhappy, just let me know in 3 Days after you receive your package and lets talk and understand what is the issue.
I will assist you about your questions regarding your issue.
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Question 12:
I also want to order dresses for my bridesmaids. What do you recommend me about how to organize my multiple dresses order?
Answer 12:
I would prefer If multiple pieces orders placed in one order together with all the details at the same time.
We can avoid any misunderstanding or mistake on the details in this way.
Also, If I buy the materials and the fabrics of your dresses at the same time then all the dresses will have the same.
But sometimes, the same material or fabric may have slight color tone difference if bought in different times. This is fabric or material factory result, not about me.. :)
The other advantage of placing multiple pieces order together at the same time is cheaper shipping cost.
Because combined shipping cost comes cheaper than separate shipping for each dress.
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Question 13:
I am a part of a bridal party. There will be other girls who will order their dresses from you. Should I inform them about my color choice and other details to avoid a misunderstanding?
Answer 13:
If you are a part of a bridal party and if there are other girls who will join to the same party and planning to order their dresses with me, then I recommend you to inform them about your color number choices (if they would also want the same color as your dress).
So they can mention the same color numbers and details in their order and we would avoid any misunderstanding or mistake on the details in this way.
Or If it's possible, you or other girl from the group can place all the dresses in the same order with the details.
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Question 14:
How should I take my custom measurements?
Answer 14:
I need your custom measurements as in my instructions.
*** I STRONGLY recommend you to get your measurements with help of a PROFESSIONAL SEAMSTRESS for correct results of the measurements to avoid any mistakes ***
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Question 15:
My wedding a year away. When is better to place my order?
Answer 15:
If you are available, you can place your order as soon as..
Nothing bad if you receive your dress earlier.
It's very sweet thing to keep your dress ready for your big day... :)
Many of my brides do this.
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Question 16:
Will I need to wear additional bra under my dress?
Answer 16:
I put cups in the bust part of all of my wedding dresses.
When you receive your dress and try it on if you feel that you still need more support, then you can wear invisible type bra or other kind.
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Question 17:
I plan to loose some weight before my wedding/event. When do you suggest me to take my measurements?
Answer 17:
If you are in a diet, then you can send me your realistically targeted measurements and I do your dress in those measurements.
This would be also a HUGE motivation for your diet process.. :)
I will leave some room in your dress and If need, you can alter it in a local tailor anyway.
Thank you very much and please let me know if you have more questions.
