Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meets your requirement.
Try your items on as soon as possible without removing the tags, altering, or washing.
If you are not 100% satisfied with the quality of your purchase from Lhasa Roland_love , you can return or exchange your items within 7 days from the delivered date.
Request:
1. In order to solve your problem as soon as possible, please contact Customer Service Staff first
2. Items received within 7days from the delivered date.
3. Items received unused, undamaged and in original package
4. Return shipping fee is paid by buyer.
5. After we received your returning parcel info and tracking No,we will refund your money to your account within 2-7working days
The Best Choice for High Quality Dresses at Competitive Price!
The Best Quality and Carefully Processing
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FAQS
1. How is Lhasa Roland _love different from other online bridal stores?
Lhasa Roland _love has our own factory and designers. The gowns we sell are of the same high quality as the designers sold in traditional salons and by other online retailers. Although we do not sell "designer" labeled gowns, you still get a beautiful bridal gown, without the designer price.
2. What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
3. What if I would like to make some changes of the dresses? Do I need to pay extra money?
It is ok for us to make the changes for you, like I said, we have our own factory. As for the extra fee, it depends on the specific changes you need. Just contact our customer service, if you have any questions.
4. What is your Return Policy?
Customers need to contact Lhasa Roland _love Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
