Important Tips to the Buyers from below Countries :
1.Russia Buyer: China post is free shipping, but also can Choose EMS (much more faster,but buyer need pay shipment cost)
2.USA Buyer:China post is free shipping,but also can Choose E-Packet and DHL(much more faster,but buyer need pay shipment
3.Brazil Buyer:China post is free shipping,but it is better to choose Hong Kong Post
(Buyer need pay a little higher cost, but much faster than china post), Buyer also can choose DHL and other courier companies
4.Southeast Buyer:China post is free shipping, But you can contact us to get best courier price for your order
Chromatic:
1. All goods provided photographs for professional photographer, carefully fix system and color as far as possible and actual commodity adjustment, physical.
2.But because of lamp light, display color deviation, personal understanding of different colors, object might exist some color photograph,
with this problem does not belong to commodity quality problem, the final color with actual goods shall prevail.
Size:
1. Our clothing takes \'CM\' as the unit.
2. There is no absolute relationship between height and weight and size. 155CM height can wear the same size dress with 168CM height
3. Bust size is the key factor in size selection
4. Trying staff\'s bust size is the size after wearing invisible underwear.
Tips: Size chart is just for reference with the measurements error 1-2cm, it is normal, not the quality problem, please give your kindly understand.
Shipment:
1. We provide 3 kinds different shipment services for different request as follow:
The 1st: Free shipping ,China post air parcel.
We choose China air parcel free shipping carrier priority. We keep the right to choose others carrier accordingly.
But it takes around 15-40 work days after being posted. Sometimes will be delayed up to 41-60 work days
due to the customs or other problems, such as local weather problem,
so it is need your enough patience to wait the products. And when you choose this shipment way,
then we think you agree to accept this delay if happen.
The 2nd: Non-free shipping--EMS, E-packets or DHL global mail it take about 5-20 work days; we recommend to use E-packet and global mails.
The 3rd: Non-free shipping--DHL, UPS, FEDEX, TNT, It take about 3-7 work days;
Normal we choose the china post as carrier, the same time we keep the right to choose faster carrier for you.
2. Please be advised the international delivery highly depends on your local custom and postal service.
To ensure you receive upon minimum tax, we will declare the item with low value; any import charge is on you.
3. Please confirm the shipment way and payment, and we will ship the products to you as soon as possible,
then we will tell you the tracking number;Anyway, your item will be taken good care when you receive it.
4. All orders are sent in our standard packaging. Please be sure to offer your Detail Name/Address/ Post code/telephone number,
it is required by the carrier on International Shipments. We cannot ship an International order without Address /telephone number.
We will ship to the default address that you offer in Escrow, if you do not inform us.
And a phone number is important when you leave your address.
When the parcel is return because of your wrong information such as Name /Address/ Post code/telephone number,
we are not taking responsible. All the cost due to the wrong information will be afforded by yourself.
5. We Ship your package DDU, "duties and taxes unpaid", and does not collect the VAT,
duties and/or taxes and cannot predict what your particular charges may be.
If you do incur these additional charges, they must be rendered in order for your package to clear customs.
You may be subject to VAT, import duties, taxes or customs fees which may be imposed by your government.
You are responsible for paying any additional charges for customs clearance.
Import duties, VAT, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer?s responsibility.
6.We are not responsible for delays caused by the customs,Import duties, taxes or other customs charges.
Return and Refund policy are supported:
1.We support the no reason return and change item policy, but you need to pay full cost for two way transports
(include the shipping, taxes and customs cost etc.)and keep the item in good condition,
otherwise we will keep right to refuse the refund and return. All the return policy must be apply within 3 days (the time point start from you receive the item).
2. when you get the wrong and problem items, please contact us within 3 days, and provide the confirmation proof through Video or Photos.
When the item is judged as our responsibility, we provide the refund and return policy. It can be take 5%-50% part refund,
if the item can be accepted and repaired in domestic. If can not repair or accepted, broken totally,
we will refund the full money to you or change a new one to you, when we receive the wrong or problems items.
3. When the refund policy can not solve problem, we accept the return policy, but for return policy you need to afford one way cost
(the shipping, taxes and customs cost from your country to our), and when we receive the return items we will refund you money.
We are not recommending the return policy, because that cause high cost for both of us.
4. The below problems not apply to return and refund policy:
(1) Color, size difference problems;
(2) Product with some damages due to incorrect operation;
(3) Washed and worn products;
(4) Lingerie, such as cup padding, panty without any quality issues.
Feedback:
1. We depend on customers\' satisfaction to succeed. Therefore your positive feedback of 5 STARS is extremely important for us.
If you are stratified with our items, Please take a minute to leave us your positive feedback.
2. Please Do not leave any negative feedback before contacting with us.
We will do all we can and work with you to solve any problems. Submit negative feedback is not late if the problem is not solved.
Contact Us:
1. Before bidding, Please read this listing carefully and ask all your questions, It is our pleasure to answer all your questions,
but please take a moment to firstly read all the information provided here where your most questions\' answers are.
2. If it is not, then you can contact with us by trade manager or by email, we will answer your questions within 1-6 hours.
