Shipping:
Items usually are shipped by ePacket,CPAM,EMS,DHL and UPS.The default shipping is ePacket.
EMS: It will take about 7 to 10 working days to destination, it is usually used for Southest Asia and Australia.
DHL: It will take about 3 to 7 working days to destination, it is usually used for Europe and North America.
UPS: It will take about 4 to 5 working days to destination, it is usually used for Southest Asia and North America.
China Post: It will take about 15 to 60 working days to destination,it is usually used for someone who wants to save shipping fee.
Warranty and Guarantee:
Returning is acceptable if you are not satisfied with the items.And please contact us as soon as possible so that the problem can be solved quickly.You will get all your money back as soon as the items return back to us.
If the item is defective within 3 months we will send you a replacement without extra charge, or offer refund after we receive the defective item. If item is defective after 3 months, you can still send it back to us. We will send you a new one after receive the defective item. But you have to pay the extra shipping fee.
Returns Term:
In case you received a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one. In case you received a wrong item, Items must be returned in its original and unused condition & must also be in its original box and packing.
We do not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you bid. While every step has been taken to ensure that we ship out correct item, there will be occasion when you receive items that are different from the description. In such case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business.
Feedback policy:
We will provide positive feedback once payment is received,To foster a healthy Ali community,we hope you will do the same for us.We want you to understand that we value customer service tremendously.If you have any dissatisfaction,please give us the opportunity to resolve the problem before leave us a negative feedback.We are sure that there is always solution and we sure dont want a bad feedback to be where the transaction ends.
