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Brand culture
CARTELO founded in 1947, is Singapore's luxury brand, after long-term innovative ideas, superb technology, unique design style, won the praise of consumers around the world.
CARTELO brand in the country with 5,000 stores, due to the visibility and awareness CARTELO, and for many years was awarded the national honor of the top ten best-selling brand.
Shopping guide
Payment
1.We only accept payment via ALIEXPRESS.COM allowed payment system.
2.Aliexpress can be accepted: credit card, Western union, bank transfe
3.At first, you send your money to Aliexpress website, after you receive the item, the Aliexpress website can send your payment so your payment is 100% safe !
Shipment
When you place an order, please choose a shipping method and pay for the including the shipping fee .We will send the items with in 2 to 7 days once your payment is completed. We do not guarantee delivery time on all international shipments due to difference in customs clearing times in individual country, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charge for refused shipments. The shipping costs do not include any import taxes, and buyers are responsible for customs duties.
Refund
We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.
Feedback
Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems. Customer service is our No.1 goal. We want to know your suggestion and opinions on our goods and services by your feedbacks
When you place an order to us, which means you agree to our ALL above shopping terms.
All above shopping terms are subject to change with or without prior notice.
