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SHIPPMENT
Please list your special request(color,packages,value of declaration etc.) in the REMARK when you make payment.All items will be shipped out within 2-3 business days after the payment.You will be notified by email with the tracking number.Free Ship by DHL or Epacket as a gift and be ensured all of our orders will be arrived in the shortest time.Please note that the shipping cost does not include any import taxes.
RETURN & EXCHANGE
ELANROMAN will take responsibility for quality problems such as the degumming,break off the outsole,damage,wrong size or wrong colour,our good quality could face any detailed examination.Please email pictures or video of the issue to us and we'll provide you with further instruction on where returns should be shipped,or the amount you will be refunded.Merchandise which is damaged or missing components is not refundable.If unsatisfied with received item not about the quality,please return it within 7 days for a replacement or money back.Transport expense for back and forth should undertake by the buyer
FEEDBACK & PROMISE
If you are satisfied with our product and service,please leave us positive feedback& a 5 star reviewï¼If you are unhappy with our service or any other problem,please contact us before leaving feedback and we will resolve the issues immediately,thank you!We deeply hope that you are pleased with your purchase from us.Our job is make your purchasing a worry free experience.Our goal is customer satisfaction!
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