Shipping Time:
ePacket To USA: 7-15 days
China Post Air Mail/Singapore Post: Around 15-35 Business DayS
The Shipping time for Russia will be 30-50days or longer due to strict local customs inspection.
The Shipping time for Brazil will be 50-100days or longer due to strict local customs inspection.
If you choose DHL, Fedex, EMS, UPS the shipping will be faster, usually 7-15 working days.
Orders will be processed within 48 hours. You will be informed on-line once it is shipped and tracking information will usually be updated within 72 hours.
We maintain high standards of excellence and strive for 100% customer satisfaction! Your Positive Feedback is very important to us.
If you are satisfied with your order, please kindly leave us positive feedback with 5 stars and recommend us to other clients.
We request that you contact us regarding any questions about your order instead of giving neutral or negative feedback, or opening a dispute, which will not be helpful for problems solving.
Q: What can i do if we get the broken bottle?
A: Show us the pictures, and we will send a new one for you!
Q: How could I pay for my order?
A: We currently accept payment via Credit Card, Visa Card and Master Card.
Q: How do I know where my order is now?
A: There is tracking number for every order once it is shipped. You may monitor on the shipping process with the tracking number of your order on the corresponding website.
Q: Is it possible for me to do bulk purchase in your store?
A: Yes. If you would like to do bulk purchase, you may contact with us to discuss about the wholesale price. We shall provide you a best price.
Should you have any other questions, please feel free to contact us. Rosalind will always provide you with best service and product.
