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>> What is your brand?
KHTO Brand belongs to SHANGHAI KISSEN Co. Ltd which company has been focus on houseware products for almost 10 years.
>> What is Upspirit's Purpose?
Dedicated to providing the best quality of products and customer service.
>> What is the Spirit For Upspirit?
Convey positive optimism up spirit for every customers.
>> Shipping & Handling
1. Processing Time: 3-5 days for all orders.
2. Special Requests: Please list your special requests (color, package, etc) in the Notes Section when check out.
3. Shipping Way: Most orders(less than 2KG) are shipped by Aliexpress standard shipping / Netherland Post / Swiss Post.
Under $5 orders are shipped by Seller Method Shipping.
Any other requirements about the shipping way, please contact us.
4. Delivery Time: Normally 15-60 days to get the order, except Brazil.Sometime the transit time may be long and vary,particularly during the holiday season.
Please contact us if you need help for the tracking.
5. Import Duties: Import duties, taxes and charges are not included in the item price or shipping charges.
>> Return & Refund
Return Policy: We accept Aliexpress return policy; Buyer pays return shipping.
Refund Policy: We provide reliable service policy.
? If you receive the goods broken. Contact us for Full money refund or replacement.
? If you don't receive the goods in stated delivery time. Contact us for Full money refund or replacement.
? If you receive the goods with quality problem, contact us for half or full amount refund.
? Any disatified with the product, please contact us first instead to open dispute or leave negative feedback.
>> Feedback
If you are satisfied with the item while it is in good condition, we sincerely to invite you to leave us all 5-star rating positive feedback.
If you are disatisfied with the item or service, please contact us first, we will supply the best solution and work harder to give you more excellent service.
Thanks.
