Shipping
1. Items will be shipped out within 5 business days after your successful payment and we’ll send you the tracking number for logistic information.
2. There may exist some irresistible factors such as bad weather or customs clearance, which could lead to a delay in delivery time. Please be patient and thanks a lot for your understanding.
3. If you do not receive the item within the promised delivery time, please just contact us and we will call the logistic company to figure it out. Whatever, we can make sure the item will be delivered to your door.
4. Items will be sent to the shipping address you offer to us. Please make sure the shipping address you write is correct and deliverable. Any extra fee caused by incorrect or non-deliverable address would be the buyer’s responsibility.
5. For this purchase, any import duties or fees charged by your customs would be the buyer’s responsibility.
6. Wholesale orders will enjoy more discounts. Please feel free to contact us to get shipping discount.
7. For drop shipping orders, we would arrange the shipment to your customers directly and do whatever we could do to meet order requests, such as do not leave any information about us to your customers or declare lower value of the order.
Return Policy
In the following cases, returns accepted and the buyer pays return shipping fee; or keep the item and reach an agreement with the seller on the refund amount.
1. Items the buyer received is not as described.
(Note: due to the difference of display resolution and lightness, there may exist a tiny bit color difference in reality, which does not make any sense to the product itself; all the dimension information offered is manual measurement, it may cause an allowable error from 2-3cm. Thank you so much for your understanding.)
2. Items with any quality problem.
(Note: It’s almost impossible because of low quality as all the products we offer are of top quality at competitive price. No need to worry about that.)
If insisting on returning the item, the buyer should make sure that the product is in the original condition which does not affect the resale of it. Any damaged returned item caused by the buyer is not accepted. If any damage or loss occurs during the returning shipment, the buyer will be responsible for it and won't get a full refund. The buyer must notice that any costs caused by a return such as customs duties or any other fees is the buyer's responsibility. Before sending the item back, please confirm with us the return address and delivery method, and send us the tracking number for logistics information so that we could speed up the process of exchange or refund.
Feedback
1. Superior quality, customer-oriented sales and service are always online in our store, with which we hope it could be your best shopping experience.
2. You may not realize that your feedback would definitely be helpful to other customers who need some suggestions. It takes almost only few seconds to share your satisfaction on our products and service, which is vital and means a lot to us. We really appreciate that.
3. Could you please do us a favor to contact us first before you are going to leave neutral or negative feedback? We will do whatever we could do to give you the satisfactory resolution. A million thanks for your kindness and understanding.
