Note:
1, “With Box” includes original package, which differs from “Without Box”. “Without Box” is recommended as cheaper.
2, Both “With Box” and “Without Box” include the assembly instructions.
3, Product package is subject to your actual receipt,
All LOZ products have passed the necessary safety certificate of toys, including CCC, EN71, 8P, etc.
1. What if I find a block missing?
Please never get worried, this case is very rare for us. If you do find that the blocks are not complete, we would kindly suggest you carefully count the blocks once again based on the Instructions, and then tell us the model number and quantity of missing blocks. Once you place another order next time at our store, we will send the missing blocks along.
2. How can I track the parcel?
You can enter the website below and then type in your tracking number. global.cainiao.com (paste to open in your browser)
3. What can I do if the purchase protection time is running out?
If your purchase protection time is running out, please contact us and we can help you extend the time.
4. Do I need to pay any customs duty?
Please never get worried. Usually, we will declare the minimum value to avoid possible customs duty. However, considering different policies in different countries or regions, it is possible that you may need to bear certain customs duty. Therefore, it is recommended that you remark how much value you want to declare when you place the order.
