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Shipping policy

Jetcube offers Free Unlimited shipping for all us customers on order above $25. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: verifying the order, performing a quality check, and packaging the item(s). (2 days)

Shipping time: the time it takes for items to be shipped from the warehouse to the final destination.  (8-12 days)

After processing and leaving the warehouse, items usually take between 8 and 12 days to arrive at their destination but can take longer from time to time depending on shipping carriers & ship from location. we ship 65% of our inventory from overseas so some orders may take as long as 1-2 months. 

 

Shipping policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates:Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $5 flat rate shipping to [worldwide shipping]. 

Local delivery

Free local delivery is available for orders over $300 within [area of coverage]. For orders under $100, we charge $20 for local delivery.

Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range.

In-store pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are [9-5pm] on [Mon-fri]. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: [worldwide shipping]. 

 

Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We accept returns up to 365 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@jetcube.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@jetcube.co.

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