Payment:

1. We only receive payment via alipay. More payment questions, please click this link:

http://help.aliexpress.com/categories_Payment.html

2. Buyers are responsible for any tax or duty charged by their own countries. Thank you!

Shipping:

1. We could use EMS, DHL, Singapore Post shipping methods.

If the client did not request any kinds of shipping, we will ship by the default Singapore Post shipping method.

2. We can write SAMPLE or GIFT at the outside package description if you need, to help you to don’t pay any kind of duty or extra unnecessary taxes.

3. The packages will be shipped out as soon as possible after you make the payment. If something special happens, we will contact and explain to you.

4. After we send out the package we will tell you the unique tracking number. All the packages sent using Singapore Post always need wait about 1 week time for showing tracking information.

5. Arrival delay by Singapore Post:

Brazil, Mexico, Argentina, Russia, Ukraine and Poland need wait about extra 3-4 weeks to arrive. Asia, Europe, United States, Canada only need about 2-3 weeks.

6. If you want use EMS,DHL, you must pay the shipping cost. Packages sent by using these ways will arrive in about 1 or 2 weeks.

We cannot control if the post office. So please do be patient because we will keep the contact for some special situations. Thank you!

How to ask for a refund or resend:

Step 1. Contact us via Aliexpress message center.

Step 2. You must provide as much detail as possible about the problem you are having

Step 3. The return authorization will be issued.

Step 4. You must return the item for the agreed exchange or money refund.

Feedback:

Your satisfaction and positive feedback is very important for us. Please leave positive feedbacks and 5 stars.

If you have any kind of problem with our items or our service, please feel free to contact us before you leave a negative feedback. We will do our best to solve any kind of problems for you!

Note: Russian buyers need to tell us your full name! Thanks!