Solid 18Kt White Gold Couple Ring
Customer Service:
We offer a wide range of services for each item. Please specify your needs after purchasing or end of auction, and we will send you an updated invoice.
1) Ring Re-size: please specify any size between size 5 to 9. A surcharge of $10 will be added.
2) Design Modification: All semi-mountings can be modified to fit a specific size/shape center stone. Please send me the size/shape you are looking for and I will be glad to give you a quote. Note all design modification will require an extra week to finish.
3) Diamond & Metal Upgrade: All diamonds used in the settings can be upgraded to full cut, VS/VVS clarity. Metal upgrade to 18K White/Yellow/Rose gold is also available upon request. We also offer two-toned design for most settings. Please feel free to contact me if you are interested in this service.
4) Design Reproduction: If you want a design that is not currently available in my store, I will be happy to work with you to reproduce it. We guarantee the craftsmanship will be equal to all items you see in our store.
5) Mounting Services: We offer free mounting services for all items bought in my store. Please contact me to arrange safe shipping of your gem stone. My jeweler has over 10 years of experience in handling gem stones.
Shipping
Shipping to USA, CA, AU, EURO is free via Express Mail Service (EMS), and usually takes 5-7days since dispatch to reach most destinations.
If you need the item sooner, we can ship via FEDEX. Extra shipping charge will apply.
REFUND policy
We offer 30-day Money Back for all products sold. If you are not satisfied with your item for any reason, we will issue full refund minus cost of shipping item to you. We do NOT charge a restocking fee! All following conditions must be met in order for you to receive the full refund:
- Item must be in its original condition showing no signs of wear, damage, or alternation.
- All original accessories shipped must be returned.
- In case of defects found, only factory defects are accepted as the reason of return. No refund is given if defect is caused by misuse of buyers.
- Item returned must be shipped within 30 days of receiving it. Buyer is responsible for the cost of shipping it to us. Return shipping methods by priority mail or register mail, No Fedex.UPS. Customs declaration less than $20 as value. If not, the buyer should be responsible for any issue.
- If you are returning a customized item (resizing, design modification, or design reproduction), a $30 fee will be deducted from your refund.
Good Luck & Happy Bidding!!
